Hawaiian Electric has conducted business continuity exercises that helped them plan day-to-day operations in a pandemic. They’re working closely with federal, state and county emergency response agencies and we’ve taken steps to keep our employees healthy and on the job and to keep customers safe. Many employees are working from home and they have temporarily closed our walk-in service centers until March 30. But they are still available on the phone and online for services like stopping/starting electric service and billing questions. Hawaiian Electric crews are still working to keep our grid strong and reliable, and they’re available to respond to outages.
For more information, see the Hawaiian Electric website.