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Hospitality & Tourism

Frequently Asked Questions

For visitors traveling to Hawai’i right now, how long is the self-quarantine period after arrival?

Governor Ige has mandated a 14-day quarantine for all visitors and residents entering the state. Visitors must remain in their rooms alone during this time or until they depart Hawai’i (whichever is shorter). For more information, see State travel guidance on COVID-19.

Which cleaning products should I use when disinfecting my facilities to prevent spread of COVID-19?

You should switch to and use disinfectant products that have been pre-approved by the U.S. Environmental Protection Agency (EPA) for use against emerging viral pathogens. Disinfectants should be applied during routine cleaning of guestrooms, public spaces, health club areas and meeting rooms. The current list of disinfectants with EPA pre-approval is available on the EPA website.

Please check back frequently to see new and updated resources.

Plan for sector reopening (coming soon)

The Navigator’s office is actively working with a diverse set of representatives from across this industry to develop industry-specific reopening health guidelines. These health guidelines are designed to help businesses prepare for reopening by providing clear guidance on key topics including, but not limited to:

  • Cleaning and sanitizing
  • Employee health and personal hygiene
  • Customer expectations
  • Social distancing
  • Facility safety
  • Employee support

We are also compiling industry best practices and other material to help support you over the coming months. Please check back soon for updates!