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Frequently Asked Questions

My child is no longer attending preschool or the child care provider because my child is at home with us. Can I get a refund? Am I required to pay for the 30 days of care?

Child care facilities/providers specify their payment, termination notice, and refund policies in the written policies that are provided to families. Please review your child care facility’s handbook regarding your agreement.

I am interested in ways to support my family and children during this emergency COVID-19 situation. Do you know of any resource?

The State of Hawai’i’s Early Learning website maintains some helpful resources for families.

I am an essential worker and need child care while I am working. Is there a list of licensed and registered child care facilities that are continuing to operate?

Yes, the department’s contractor, PATCH, is maintaining the updating this list of licensed and registered child care centers and homes that continue to provide care for children of essential workers.

Will my unemployment benefits or the federal stimulus checks be counted toward my household’s income for child care subsidy assistance?

No, the Child Care Connection Hawaii child care subsidy assistance program will not be counting any emergency-related benefits, including emergency unemployment benefits or emergency stimulus benefits, towards the family’s monthly gross income during the pandemic emergency situation.

Please check back frequently to see new and updated resources.