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Retail Health Guidelines

The National Retail Federation has released reopening guidelines meant to advise retail businesses on how to safely reopen non-essential operations. The guidance has been developed by members and subject matter experts, and is intended to highlight key topics to consider as retailers seek to reopen operations. Sections include employment, logistics and operations, and health policy. In conjunction with the Retail Industry Leaders Association, the National Retail Federation has also released a blueprint for shopping safe, which contains recommended protocols for the various phases of reopening.

Additionally, Retail Merchants of Hawaiʻi has released reopening guidelines and a checklist for shopping safe during COVID-19. This guidance is adapted from the National Retail Federation guidelines, and meant to specifically advise retail businesses in Hawaiʻi as they reopen.


Frequently Asked Questions

As a grocery or food retail worker, potential sources of exposures include close contact for prolonged periods of time with a customer with COVID-19 and touching your nose, mouth, or eyes after handling items, cash, or merchandise that customers with COVID-19 have touched. See the CDC website for full prevention guidelines.

If you are an employer in the retail industry (e.g., pharmacies, supermarkets, and big box stores), there are a number of steps you can take to protect your workers. These steps include, but are not limited to: Encouraging workers to stay home if they are sick, providing a place to wash hands or alcohol-based hand rubs containing at least 60% alcohol, practicing sensible social distancing, and using a drive-through window or curbside pick-up when possible. See OSHA website for full guidelines.

Please check back frequently to see new and updated resources.

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