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Frequently Asked Questions

Many VA medical facilities have cancelled public events for the time being, and VA is urging all visitors who do not feel well to postpone their visits to local VA medical facilities. Facilities have also been directed to limit the number of entrances through which visitors can enter. Upon arrival, all patients, visitors, and employees will be screened for COVID-19 symptoms and possible exposure.

On March 10, 2020, VA Announced that its 134 nursing homes (also called VA community living centers) and 24 spinal cord injury and disorder centers would be closed to all outside visitors. All clinical staff will be screened for COVID-19 daily before entering the nursing home or spinal cord injury units, and staff will work only within those units to limit possible transmission of the virus. Exceptions to the visitor policy will only be made for cases when veterans are in their last stages of life on hospice units or inpatient spinal cord injury units.

Before visiting local VA medical facilities, community providers, urgent care centers, or emergency departments in their communities, veterans experiencing COVID-19 symptoms — such as fever, cough, and shortness of breath — are encouraged to call their VA medical facility or call MyVA311 (844-698-2311, press #3 to be connected). Veterans can also send secure messages to their health care providers via MyhealtheVet, VA’s online patient portal. VA clinicians will evaluate veterans’ symptoms and direct them to the most appropriate providers for further evaluation and treatment. This may include referral to state or local health departments for COVID-19 testing.

As a result of the CARES Act being passed and signed into law, each American with a social security number will be receiving up to a $1,200 economic impact payment ($2,400 for married couples) to help relieve some of the financial impacts of the COVID-19 pandemic. Tax returns filed in 2019 or 2018 will be used to identify who is eligible for this payment. The value of these payments phases out for taxpayers with incomes above $75,000 ($150,000 for a married couple).

VA is encouraging all veterans to call their VA facility before seeking any care — even previously scheduled medical visits, mental health appointments, or surgical procedures. Veterans can also send secure messages to their health care providers via MyhealtheVet and find out whether they should still come in for their scheduled appointments. VA providers may arrange to convert appointments to Video Visits, where possible and veterans should feel free to request telehealth appointments from their VA providers.

Crises that disrupt daily life – such as the COVID-19 pandemic – can interrupt access to key services, including resources for those experiencing intimate partner violence (IPV). VA’s Intimate Partner Violence Assistance Program (IPVAP) has Coordinators in VA facilities available for support for those using or experiencing intimate partner violence. For more resources and information about VA’s IPVAP, visit their Website.

Please check back frequently to see new and updated resources.

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